Refund Policy

Effective date: September 3, 2026

UnityLtd offers free standard U.S. shipping. Returns are limited to items that arrive damaged, defective, or materially different from the item ordered. This policy does not provide change-of-mind returns.

1. Eligibility

To be eligible, you must contact us within 30 calendar days after delivery and provide the order number, a clear description of the issue, and photographs showing the damage, defect, or incorrect item. The item must be unused, in substantially the condition received, and include original packaging where reasonably possible.

2. What Is Not Eligible

We do not accept returns based only on preference, accidental ordering, buyer's remorse, normal wear, misuse, alteration, damage after delivery, or a request made after the 30-day period. We may deny a claim that lacks sufficient documentation or does not meet this Policy.

3. How to Start a Claim

Email support@Unity.net or +1 (603) 919-6846 with the subject line "Return Request." Do not send an item back before receiving written authorization and return instructions. Sending an item to the company address without authorization may delay or prevent processing.

4. Resolution and Return Shipping

After review, we may offer a replacement, a refund to the original payment method, or another lawful remedy. For an approved damaged or incorrect-item claim, return shipping is free when a return is required. We do not charge a restocking fee for approved claims. We may request the item back for inspection before completing a refund or replacement.

5. Timing

Approved refunds are issued to the original payment method. Your financial institution may require additional time to post the credit. If a replacement is approved, availability and shipping timelines apply.