Effective date: September 3, 2026
These answers summarize the policies customers ask about most often. If you need help with a specific order, please contact us.
Do you ship in the United States?
Yes. We currently ship to U.S. delivery addresses only, with free standard shipping on eligible orders.
When will my order arrive?
Orders normally require 1–2 business days of processing and an estimated 4–6 business days in transit. The usual combined estimate is 5–8 business days, excluding weekends, holidays, and carrier delays.
Can I return an item because I changed my mind?
No. We accept returns only for items that arrive damaged, defective, or materially different from the item ordered, subject to a 30-day request period. Read the Refund Policy before starting a claim.
How do I request a return for a damaged or incorrect item?
Email support@Unity.net or +1 (603) 919-6846 within 30 calendar days after delivery with your order number, a description, and photos. Please wait for written authorization before sending anything back.
Can I cancel an order?
Contact us as soon as possible. We cannot guarantee cancellations after processing or fulfillment begins.
Which payment cards can I use?
Checkout may support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options shown at checkout and issuer approval.
How do I manage privacy or advertising choices?
Read our Privacy Policy and Cookie & Advertising Policy, or visit Your Privacy Choices.